100G Starbuzz Flavour

Refunds and Returns Policy:

At X-Hale, we are committed to providing our customers with the highest quality products and exceptional customer service. We understand that sometimes situations may arise where a refund or return is necessary. However, please note that we have a strict policy regarding refunds and returns.

• Refunds: We regret to inform you that we do not offer refunds on any opened items. Due to the nature of our products, once an item has been opened, it cannot be returned for a refund. We strongly advise customers to thoroughly research and consider their purchase before opening any packaging.

• Returns: In the event that you receive a damaged or incorrect item, we will gladly accept returns. However, please note that the following conditions must be met for a return to be processed:

a. Unopened and Unused Items: The item must be unopened, unused, and in its original packaging. We cannot accept returns on any opened or used items.

b. Return Request: You must initiate a return request within 7 days days from the date of delivery. Please contact our customer support team to initiate the return process.

c. Return Shipping: Customers are responsible for the cost of return shipping. The item must be returned to us in a secure and trackable manner. We recommend using a reputable shipping service to ensure safe delivery.

• Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the necessary steps and provide you with the return address. Once we receive the returned item and confirm its eligibility for a return, we will process the refund or replacement accordingly.

Please note that refunds will be issued in the original form of payment, excluding any shipping charges or additional fees incurred.

• Exceptions: We reserve the right to refuse any return that does not meet the above criteria or if the return request is made outside the specified timeframe. Additionally, we cannot accept returns on items that have been tampered with, misused, or damaged due to customer negligence.

We strongly encourage customers to carefully review their orders before finalizing the purchase to avoid any inconvenience or disappointment regarding refunds and returns.

If you have any questions or concerns regarding our refunds and returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Note: It's important to consult with a legal professional to ensure that your refunds and returns policy complies with applicable laws and regulations in your jurisdiction.